Frequently Asked Questions

Every watch that passes through our hands is subject to a rigorous multi-point authentication process conducted by our in-house specialists. We inspect the movement, case, dial, crown, caseback, and all finishing using professional-grade tools and reference materials.

For high-value timepieces, we also verify serial numbers against manufacturer records and, where appropriate, cross-reference with known databases. We never sell a piece we cannot authenticate with complete confidence.

Yes. Every piece we sell comes with our written authenticity confirmation. Where original manufacturer papers are available, we include those too. For gemstone pieces, we can provide or facilitate independent GIA or other laboratory reports.

This is an extremely unlikely scenario given our authentication process, but if it were ever to occur, we would offer a full refund — no questions asked. Our reputation is built on trust and we stand behind every piece we sell.

The luxury resale market moves quickly and prices fluctuate with demand, availability, and market conditions. We prefer to provide current, accurate pricing directly rather than display a fixed figure that may be out of date.

Simply enquire on any piece and we'll provide our best current price without delay. There is no obligation to purchase.

Absolutely. We have an extensive network of dealers, collectors, and private sellers across London and beyond. If you're looking for a specific reference, configuration, or piece type, contact us with the details and we'll put the word out on your behalf.

Many of our clients come to us precisely for this sourcing capability — particularly for hard-to-find or discontinued references.

For significant purchases, we can discuss payment arrangements on a case-by-case basis. Please speak with our team and we'll explore what options are available to you.

Submit your details using our online valuation form or bring your piece to us in Hatton Garden. We'll assess the item in person — checking condition, authenticity, box and papers — and provide a written offer within the same visit or within 24 hours for online submissions.

There is absolutely no obligation to accept our offer. The valuation is entirely free.

If you accept our offer in person, we can arrange same-day payment via bank transfer. We do not pay in cash for higher-value items for security and compliance reasons, but transfers are typically completed within a few hours.

Yes — a full set (box, papers, and accessories) can add meaningful value, particularly for popular references from brands like Rolex and Patek Philippe. That said, we buy watches without papers too, and will always give you our best price regardless of accessories.

Our prices are based on current market data from multiple sources — including recent auction results, dealer listings, and live grey-market pricing. We aim to be competitive with what you would find elsewhere, but with the added assurance of full authentication and expert support.

No. The price we quote is the price you pay. The valuation we provide for your item is the amount we pay — no hidden deductions or processing fees. We are transparent from start to finish.

Yes. Hatton Garden is a secure, established professional environment and we operate from a private office setting. We recommend contacting us in advance to arrange a private appointment, ensuring a discreet, comfortable experience at a time that suits you.

We collect only the information necessary to complete your transaction and never share client details with third parties. All data is stored securely and handled in accordance with UK GDPR. You can request deletion of your data at any time by contacting us.

Yes. We operate as a registered business in England and Wales, in full compliance with all applicable trading standards, consumer rights, and anti-money laundering regulations. We are required by law to conduct due diligence on high-value transactions, which we carry out discreetly and professionally.